Warranties

1. DURATION OF WARRANTIES

All Buffet Crampon instruments are covered by a two (2) year warranty upon the date of purchase, against all manufacturing or material defects. Additionally, Buffet Crampon grants to all Clarinet, Oboe and English horn buyers contractual warranties which are applicable to some parts of the instrument. Depending on the product range to which the instrument in question belongs, the warranties are granted for a limited period of time, which begins at the purchase date.
The conditions of theses warranties, which do not affect the validity of the legal warranties previously mentioned, are defined hereafter:

2. WARRANTY EXCLUSIONS

• Damages caused by an external event (such as mold due to atmospheric conditions or corrosive effects due to sweat or saliva), nor parts subject to wear and tear such as pads and reeds.
• Damages caused by an improper use of the instrument, meaning the disrespect of care and maintenance instructions.
• Damages due to any physical influence.
• Instruments handled by a non-authorized person, prior to the warranty claim.

3. WARRANTY ACTIVATION AND REGISTRATION

The warranty becomes effective from the date of the instrument purchase, as mentioned on the invoice issued by the seller. The client is advised to fill in this warranty registration form on the website (section “Register My Instrument”), immediately after the purchase.

4. WARRANTY CLAIM PROCEDURES

Any warranty claim shall include a copy of the invoice, and shall be sent, within four (4) weeks, to the seller or to the following address:

BUFFET CRAMPON
5 rue Maurice Berteaux
78711 Mantes-la-Ville
France

The instrument transport to the repair location and its return are made at the sole risk of the client. As a consequence, costs and risks for loss or damages during transports are not covered by the contractual warranty.